Join ticket on the partner portal (dashboard)
Go to the partner portal partner.jifeline.com and go to your ticket dashboard.
Make sure that your J-ReX connector is on-line, linked to your account and that you created a ticket. Once logged in to the partner portal, you will be able to handle your newly created ticket and prepare it for your openOBD session.
The main requirement is that your ticket is In progress on your own dashboard. When a new ticket is created its first state is Pending. An operator needs to 'join' the ticket in order
to transition the ticket state to In progress.
The following steps remain before you can create your openOBD session.
Log into your Jifeline Partner Dashboard
- Go to the https://partner.jifeline.com and login with your credentials
partner.jifeline.com
Join your pending ticket
- Once you have created a ticket, this ticket needs to be "joined" by an operator that runs the remote diagnostic support desk. When you are developing, you probably want to pick up this ticket yourself.
partner.jifeline.com
Retrieve your ticket id!
- Ticket has a connection related to it and is
In progress, so ready for use with openOBD. - You will find the ticket id in the top left corner. In this example the ticket id is
7965406. - This ticket id can be used to start an openOBD session.
partner.jifeline.com